I need a sanity check. I'm having a C.O.W. moment. Nancy introduced me to the C.O.W. concept quite some time ago, and I really identified. Nothing of global importance today, but here's what's got me in a cranky-pants mood.
I order a lot of fabric on line. A lot. I have a few favorite sources, am open to ordering from etsy shops, and love giving my business to home-grown businesses. I'll admit I'm spoiled by the fast service most of those sources provide: Fatquarter Shop has my fabric in my hands 3-4 days after I've ordered it, as does Fabricworm, The Old Country Store, Canton Village Quiltworks, Z and S Fabrics, Missouri Star Quilt Co. and a whole slew of others.
I ordered a half yard of fabric on Monday from a new-to-me on line store. I needed enough of one of the CW Tribute fabrics to fix some blocks that finished too small. The fabric is hard to find, however a search let me to a very nice on-line store that had it in stock. While I was prowling around the site, I also found a book about the history, care and feeding of the iconic Singer Featherweight 221. I ordered that as well. While I was in shopping mode, I also placed an order with Missouri Star.
Today I checked on both orders. The one from MS is being delivered tomorrow; the one from the other source isn't even shipping out until tomorrow. Ugh. I was hoping to get those blocks fixed this weekend. The economy is tough. Don't you think great customer service would entice a customer to do repeat business with you, and the opposite would drive that customer away? If you want repeat business, why does it take you 5 days to get a small order out the door?
Am I off base, or is this a legit mooo? When you order quilting supplies on line, what's your expectation?